Help & Questions

1. How do I choose the right products?
We recommend booking a free consultation with our expert to receive personalised skincare advice tailored to your skin.

2. Are your products authentic?
Yes, we only work with trusted suppliers and official distributors of clinically proven skincare brands.

3. How long does delivery take?
UK delivery typically takes 2–5 working days.

4. Can I return my order?
Yes, you can return your order within 14 days, provided the products are unopened and unused.

5. Why can’t opened products be returned?
Due to hygiene and safety regulations, we cannot accept returns of opened skincare or cosmetic products.

6. What if I receive a damaged or incorrect item?
Please contact us within 48 hours, and we will resolve the issue as quickly as possible.

7. Do you offer consultations?
Yes, we offer personalised skincare consultations based on your individual needs.